Terms of service
Last Updated: May 2026
These Terms of Use govern your access to and use of housent.shop. By accessing this website or placing an order, you agree to comply with these terms.
If you do not agree with any part of these Terms, you should not use our services.
1. About Us
HOUSENT operates from:
Colindeep Lane, Colindale, London, United Kingdom, NW9 6BX
Contact Email: support@housent.shop
2. Eligibility to Use Our Website
By using this website, you confirm that:
- you are at least 18 years old or have permission from a parent/legal guardian;
- the information you provide is accurate and complete;
- you will use our services lawfully and in accordance with these Terms.
3. Our Products
HOUSENT sells customised and made-to-order digital products delivered electronically.
All product descriptions, previews, specifications, and pricing are subject to change without notice.
We make reasonable efforts to ensure product information is accurate; however, minor differences in appearance, formatting, or compatibility may occur depending on customer devices or software.
4. Orders & Payments
Orders are processed once payment has been successfully authorised.
We reserve the right to:
- refuse or cancel suspicious orders;
- limit quantities;
- suspend transactions flagged for fraud or unauthorised activity.
Customers are responsible for ensuring payment information is valid and authorised.
5. Digital Delivery
Products are delivered electronically via email, download link, secure access page, or other digital method.
Delivery is deemed complete once the digital product or access credentials have been successfully transmitted to the customer.
6. Intellectual Property
All website content, branding, graphics, designs, digital products, text, and materials remain the intellectual property of HOUSENT unless otherwise stated.
Customers may not:
- reproduce;
- resell;
- distribute;
- share;
- modify; or
- commercially exploit
any product or content without prior written permission.
7. Refunds & Cancellations
Our Refund Policy forms part of these Terms of Use.
By purchasing digital content with immediate delivery, you acknowledge that your cancellation rights may end once access, download, activation, or use begins in accordance with UK consumer law.
8. Acceptable Use
You agree not to:
- misuse the website;
- interfere with website security;
- attempt unauthorised access to systems or accounts;
- use fraudulent payment methods;
- engage in abusive, unlawful, or harmful conduct.
Violation of these rules may result in account restriction, order cancellation, or legal action.
9. Limitation of Liability
To the maximum extent permitted by law, HOUSENT shall not be liable for:
- indirect or consequential losses;
- loss of profits, revenue, data, or business opportunities;
- third-party platform restrictions or service interruptions;
- incompatibility caused by customer devices or software.
Nothing in these Terms excludes rights that cannot legally be excluded under UK law.
10. Privacy
Your use of our website is also governed by our Privacy Policy. By using our services, you consent to the collection and processing of data necessary for order fulfilment, fraud prevention, and customer support.
11. Changes to These Terms
We may update these Terms of Use at any time without prior notice. Updated versions become effective immediately upon publication on the website.
Customers are encouraged to review these Terms regularly.
12. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of England and Wales.
13. Contact
For any questions regarding these Terms, please contact:
HOUSENT
Email: support@housent.shop
Website: housent.shop