Privacy Policy

Last Updated: May 2026

This Privacy Policy explains how HOUSENT collects, uses, stores, and protects your personal information when you visit or make a purchase from housent.shop.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.

1. Who We Are

HOUSENT
Colindeep Lane, Colindale, London, United Kingdom, NW9 6BX
Email: support@housent.shop
Website: housent.shop

2. Information We Collect

We may collect and process the following categories of personal information:

2.1 Information You Provide

When you place an order, contact us, or use our services, we may collect:
- Full name;
- Billing address;
- Email address;
- Telephone number;
- Payment-related information;
- Order history;
- Account or login information where applicable;
- Any information provided through customer support communications.

2.2 Automatically Collected Information

When you browse our website, certain technical information may be collected automatically, including:
- IP address;
- Browser type and version;
- Device information;
- Time zone settings;
- Pages visited and browsing activity;
- Referral URLs;
- Cookies and tracking technologies.

3. How We Use Your Information

We use your personal data only where legally permitted, including for the following purposes:

Order Fulfilment
- Processing payments;
- Delivering digital products;
- Providing order confirmations and invoices;
- Managing customer accounts.

Customer Support
- Responding to enquiries;
- Resolving disputes or technical issues;
- Providing after-sales assistance.

Fraud Prevention & Security
- Detecting unauthorised transactions;
- Preventing fraud and chargebacks;
- Verifying customer identity where necessary.

Website Improvement
- Analysing website usage and performance;
- Improving user experience and website functionality.

Marketing Communications
Where permitted by law or with your consent, we may send promotional emails regarding products, offers, or updates. You may unsubscribe at any time.

Legal Compliance
We may process personal data to comply with legal obligations, regulatory requirements, law enforcement requests, or to protect our legal rights.

4. Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following legal bases:
- Performance of a contract;
- Compliance with legal obligations;
- Legitimate business interests;
- Customer consent where required.

5. Sharing Your Information

We do not sell or rent your personal information.
We may share information with trusted third parties only where necessary, including:
- Payment processors;
- Hosting providers;
- Fraud prevention services;
- Customer support systems;
- Legal or regulatory authorities where required by law.
All third parties are expected to process your information securely and lawfully.

6. Payment Information

Payments made through our website are processed securely through third-party payment providers. We do not store full payment card information on our own servers.
Payment providers may process your information according to their own privacy policies and security standards.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:
- fulfil contractual obligations;
- comply with legal, tax, or accounting requirements;
- resolve disputes;
- prevent fraud and abuse.
When data is no longer required, it is securely deleted or anonymised.

8. Your Rights

Under UK data protection laws, you may have the right to:
- access your personal data;
- request correction of inaccurate information;
- request deletion of your information;
- restrict or object to processing;
- withdraw consent where applicable;
- request transfer of your data;
- lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise your rights, please contact:
support@housent.shop

9. Cookies

Our website uses cookies and similar technologies to improve website functionality, analyse traffic, and enhance user experience.
You may control or disable cookies through your browser settings. However, some website functions may not operate correctly if cookies are disabled.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.
Users should review the privacy policies of any third-party sites they visit.

11. Security Measures

We implement reasonable technical and organisational safeguards designed to protect personal data against:
- unauthorised access;
- misuse;
- accidental loss;
- disclosure or alteration.
Despite our efforts, no internet-based service can guarantee absolute security.

12. International Transfers

Where necessary, your information may be processed outside the United Kingdom. When this occurs, we take appropriate safeguards to ensure data protection standards remain compliant with applicable laws.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, technical, or operational changes. Updated versions become effective once published on our website.

14. Contact Us

For any privacy-related enquiries or requests, please contact:
HOUSENT

Email: support@housent.shop

Website: housent.shop

Address: Colindeep Lane, Colindale, London, United Kingdom, NW9 6BX