Shipping Policy

Last Updated: May 2026

HOUSENT specialises in digital products delivered electronically. This Shipping & Delivery Policy explains how orders are processed and delivered through housent.shop.

1. Digital Delivery Only

All products sold on our website are digital items. No physical goods are shipped by post or courier.

2. Delivery Method

Once payment has been successfully completed, your purchased digital product will be delivered electronically through one or more of the following methods:
- Email delivery to the email address provided during checkout;
- Direct download access on the confirmation or thank-you page;
- Secure customer access area, where applicable.

3. Delivery Time

Most orders are processed instantly or within a short period after payment confirmation. In some cases, customised or made-to-order digital products may require additional preparation time.
Estimated delivery times may vary depending on:
- product customisation requirements;
- payment verification procedures;
- technical or system maintenance.

4. Customer Responsibility

Customers are responsible for:
- providing a valid and accurate email address during checkout;
- checking spam or junk folders if delivery emails are not visible;
- ensuring their device/software supports the purchased digital content.
HOUSENT is not responsible for delivery issues caused by incorrect customer information.

5. Delivery Confirmation

Orders are considered successfully delivered when:
- the product is sent to the email address provided at checkout;
- download access is made available;
- activation or access credentials are generated successfully.
Delivery records may be retained for fraud prevention and dispute management purposes.

6. Worldwide Availability

Our digital products are available to customers internationally unless otherwise restricted by law or platform limitations.

7. Delivery Fees

No shipping or delivery charges apply to digital orders unless explicitly stated during checkout.

8. Technical Support

If you experience problems accessing your product, please contact our support team promptly and we will make reasonable efforts to assist.
Contact Information:
HOUSENT

Email: support@housent.shop

Website: housent.shop